Remote support
Remote support over an encrypted connection: system analysis, clean-up, software installation, virus removal and more, without a technician having to be on site.
For over 30 years your reliable partner for IT service, computer repair and AI consulting in the region.
Computer Heiler is the owner-managed sole proprietorship of Georg Heiler, based in the region and founded in 1995. This page describes who is behind the company, the principles we work by and the area our service covers.
For over 30 years, Computer Heiler has stood for competent, honest and fast IT help in the region. We support private individuals, freelancers and small to medium-sized businesses in solving technical problems and making sensible use of new technologies.
What sets us apart: we explain what we do in plain language, no jargon, no hidden costs, no unnecessary sales pitches. You pay only for work actually carried out.
Since 2023 we have extended our range to include artificial intelligence. We help customers use AI tools such as ChatGPT, Claude or Stable Diffusion effectively, and show how these technologies can make everyday life and work easier.
Frequently asked questions about our services and prices are answered in our FAQ on IT service and remote support. Technical terms from everyday IT are explained in our glossary of IT and AI terms. You can find out more about the use of AI and large language models on the page about AI and LLM technologies. Back to the home page of Computer Heiler.
An overview of everything we offer. Each service is described in detail on the services page: with scope of work, process and all terms.
Remote support over an encrypted connection: system analysis, clean-up, software installation, virus removal and more, without a technician having to be on site.
By arrangement, we come to you directly within a 50 km radius: hardware replacement, fresh installation, network setup and everything that requires physical presence.
Professional recovery of lost data from hard drives (HDD/SSD), smartphones (Android/iOS) and databases (SQL/MySQL). Preliminary analysis: €100 one-off.
Regular system maintenance, security updates, backup monitoring and priority support for businesses looking for a reliable IT partner. On request.
Professional prompts for ChatGPT, Claude, Llama and other AI systems. AI image generation with FLUX, Stable Diffusion, DALL-E and Midjourney. Introduction to AI tools.
Bespoke desktop, web and database applications, interfaces (APIs), process automation and the replacement of legacy systems, from requirements analysis through to maintenance. Part of our daily work since the early 1990s.
Maintain your blog and news section without a login screen sitting on the internet: the editorial system runs locally at your premises, and no CMS software or database that could be attacked is left behind on the web server.
Open language models such as Llama, Mistral, Qwen or Gemma retrained on your terminology and your data, run entirely in-house on request, so that no request leaves your network.
We explain what we do and why, before we start. No hidden costs, no surprise invoices.
As a rule we help within 24 hours. Remote support often on the same day.
All connections are encrypted. Your data stays on your device. We adhere strictly to the GDPR.
Billing to the minute, no minimum duration. You pay only for work actually carried out.
Over 30 years of professional experience in the IT sector. We have seen a great deal, and solved it.
From Windows to Linux, from classic IT support to AI consulting: we always stay technologically up to date.
I have run my own businesses for 44 years and written the software for each of them myself. Since about 1995 I have provided IT service to small and very small companies: hardware, networks, maintenance contracts and day to day support.
I learned programming from English computer magazines, starting on a Schneider CPC 464 in 1986. Since then I have shipped working tools in dBase, Visual Basic, VB.NET, PHP, C# and TypeScript. Today I use AI assistants such as Claude every day to build and maintain applications.
I explain technology to people who are not technical, I negotiate hard when it matters, and I keep systems running for years.
67657 In the region · info@ghwute.eu · +49 178 8138904
IT Service Georg Heiler since January 2017; before that Computer Heiler, from about 1995 to 2015
2026, in development, about 80 percent complete
2015 to 2016
Since 2007
Since the mid or late 1990s, on and off
GORKO Software, with a partner, 1991 to the late 1990s; in use until about 2009
First attempts in the mid 1980s; seriously from 1993
From about 1988, alongside my other work, for more than twenty years
About 1989 to 1993
1987 to about 1989
1982 to 1989
| Area | Tools and experience |
|---|---|
| AI assisted development | Daily work with Claude Code; building and maintaining applications together with an AI assistant; LLM API relay; running local LLMs with image analysis in Hermes Agent (Nous Research); trained a first LoRA for a small Llama model on an 8 GB graphics card |
| Programming | PHP, TypeScript, Node.js, WordPress (basics), C# (.NET 8, Windows Forms), VB.NET, Visual Basic (from version 1), dBase, Locomotive BASIC |
| Low level | Debugging and reverse engineering with SoftICE, basic x86 assembly |
| Servers and security | Linux servers, PHP web stack, Magento and PrestaShop hosting, DDoS defence |
| 3D and virtual worlds | Blender, OpenSim server and grid administration, LSL scripting, basic Lua (SLua) |
| Data | dBase, Access, SQLite, MySQL, PostgreSQL, CSV and Excel import |
| Documents | PDF generation, Word automation, invoice and contract templates |
| Systems | Windows from 3.x to 11, PC hardware, small business networks |
| Teaching | Yoga, tai chi and kung fu classes for more than twenty years; explaining things to beginners |
| Business | Customer support, maintenance contracts, sales negotiation, running a business |
Self-taught. No formal degree. I learned programming and hardware from English language computer magazines and manuals, starting in 1986, and kept learning on the job for 40 years.
| Language | Level |
|---|---|
| German | Native |
| English | Fluent: a solid base from grammar school (Gymnasium), pop lyrics I wanted to understand from the age of 15, years of dealing with the US forces as tenants of our properties, and decades of technical reading |
| French | Fluent |
Every machine I owned was a step in learning how computers work, from the inside out.
| Year | Machine | What I did with it |
|---|---|---|
| 2026 | Current PC with Claude Code | Build web applications together with an AI assistant |
| since 2021 | Own OpenSim grid | A complete virtual world server running at home |
| about 2018 | Blender | 3D modelling, self-taught from video tutorials |
| 1990s and 2000s | Pentium PCs, every generation in turn | First 3D animation in Maya: a flying saucer, five seconds of video rendered overnight |
| 1991 | 486 PC | Billiard hall billing software in Visual Basic |
| 1988 | Compaq 286 | Learned dBase, wrote a barcode point of sale system |
| 1987 | Amiga 2000 | Service charge statements for the family properties; graphics in Deluxe Paint, including a cinema advertising slide for the Game-Shop |
| 1986 | Schneider CPC 464 | First steps in BASIC; later upgraded with 5.25 inch disk drives and a memory expansion; after a year or two started tinkering with it myself, until the case would no longer close |
The on-site service covers a 50 km radius by arrangement. This includes the following towns and regions, among others: Kaiserslautern, Neustadt an der Weinstraße, Pirmasens, Zweibrücken, Landau in der Pfalz, Rockenhausen, Kusel, Homburg (Saar), Landstuhl, Ramstein-Miesenbach and Lauterecken.
Remote support is available worldwide, anywhere there is an internet connection.
Tell us about your problem. We usually get back to you within one working day.
info@computerheiler.euOr go straight to the FAQ page: your question may already be answered there.
Computer Heiler is the owner-managed sole proprietorship of Georg Heiler, based in the region. There is no hotline and no call centre: whoever calls or writes speaks to the person who then carries out the work. Custom software development has been part of everyday business since the early 1990s, and classic IT service since the company was founded in 1995.
Since 1995, so for more than 30 years. In that time, operating systems, programming languages, storage media and most recently the entire way we deal with artificial intelligence have changed fundamentally several times over. What has stayed the same is the way we work: explain clearly what is being done, and bill only for what was actually delivered.
A 50-kilometre radius. This includes Neustadt an der Weinstraße, Pirmasens, Zweibrücken, Landau in der Pfalz, Rockenhausen, Kusel, Homburg in Saarland, Landstuhl, Ramstein-Miesenbach and Lauterecken, among others. Travel is charged by arrangement. Anyone living further away can use remote support, which works worldwide.
Yes. Alongside private individuals and freelancers, small and medium-sized businesses are part of our client base. For them we offer maintenance contracts with ongoing system support and priority support, custom-developed business applications, the offline CMS for blogs and news sections, and running your own AI language models in-house when data must not leave the company.
The direct line of contact and honesty in our assessments. We say up front what makes sense and what does not, even if that means not selling a service. With fine-tuning of language models, for instance, the first review step often leads to the conclusion that a simple connection to existing documents is sufficient and considerably cheaper. Billing is to the minute, with no minimum duration and no basic fee.
Additional public sources on our location and professional context:
Written by Georg Heiler, Computer Heiler, In the region · IT service, remote support, AI consulting · for over 30 years.